Privacy Policy

INTRODUCTION

This Privacy Statement is applicable to the processing by LNK Green Energy Private Limited (“LNK Energy”/”LNK Green Energy”), based at B148, Tower B, ATS, Bouquet Sector 132, Noida, Uttar Pradesh, 201304 in India (hereafter referred to as “Our Company”, we or us) of all personal data belonging to consumers, customers, suppliers and business partner data (“Business Partner”). This Privacy Statement is not applicable to business related data and/or data on companies.

If you are a business partner of one of the Business Units within LNK Energy, please refer to their Privacy Statement, as their statement may not be identical to this statement.

Our Company is the controller for the processing of Business Partner’s personal data. In this statement we describe who we are, how and for which purposes we process your personal data and all other information that may be relevant to you. In case you have any additional questions, you can contact us via the contact details provided at the bottom of this statement.

This Privacy Statement applies as of 28th Jun 2025. This statement may change over time and the most up-to-date version is published on our website.

FOR WHICH PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Our Company will process your personal data when you do business with us, when you use our websites or apps or when you interact with us.
For answering your questions

If you get in touch with us, we will use your personal data in order to reply and answer your question(s).

For this purpose

– we process your personal data for this purpose on the basis of your consent when you provide us with your personal data

– we process your name, contact details, your correspondence with us including your question and all other personal data which are necessary to answer your question.

For the development and improvement of products and/or services

We process your personal data, such as customer data regarding the products and services purchased from us and information about your use of the Website via cookies, in order to assess, analyse and improve our products and (customer) services. We use and combine personal data to analyse customer behaviour and to adjust our products and services accordingly. When you use a Website or the App, enter or search data through this Website or the App; we also process your personal data to compile analytics reports. We use personal data to analyse customer behaviour, to assess our (online) campaigns and to adjust our products and services accordingly, to ensure that it is relevant to our customers. This means that we analyse how often you read our newsletters, how often you visit our Website or Apps, which pages you click on and what goods you purchase through our Website or Apps. We may purchase supplementary data from public sources to complement our database for the above purposes.

For this purpose

– we process your information based on your consent, or as a legitimate use permitted under applicable law we process such personal data based on your consent, obtained through appropriate consent mechanisms, or as otherwise permitted under applicable law.

– we process the information we receive from you via cookies only if you have given prior consent. You can withdraw you consent at any time, without this affecting the lawfulness of processing based on consent before withdrawal. You may find our cookie statement on our website for more information.

– we process your contact details such as your address and email address, personal details such as your name and date of birth, payment and credit information, and correspondence with us. In addition, we process the personal data you entered into a Website or that were generated by the functionalities you used in a Website and the technical data from your device such as its IP-address, the pages you visited on our Websites, your click- and surf behaviour and the length of your session

– If you choose to participate in our surveys, we may ask you to provide us with personal data, such as name and contact information. We may also use the personal data that you have provided in the survey for this purpose

For the assessment and acceptance of a customer, supplier or business partner

When you get in contact with us, we will process your personal data for assessment and acceptance purposes, for example in order to confirm and verify your identity. Our Company will further process your personal data for other administrative purposes such as due diligence and screening against publicly available government and/or law enforcement agency sanctions lists.

For this purpose

– we process personal data based on your consent, or as a legitimate use permitted under applicable law and because this is necessary for the conclusion of a contract between you and us. Our Company cannot enter into contracts without obtaining the required information

– we process your contact details such as your address and email address, personal details such as your name and date of birth, payment and credit information and details of your correspondence with us.

For the conclusion and execution of agreement

When you have purchased a product or service from us as a customer, or when you work together with us as a supplier or business partner, we process your personal data for administrative purposes such as sending invoices and making payments. We also use your personal data in order to deliver or receive and administer our or your products or services. Our Company will process your personal data in order to further execute our agreement, including for the delivery of customer services. When you require access to Our Company’s premises, we process your personal data for screening purposes.

For this purpose

– we process personal data because this is necessary for the conclusion of a contract between you and us. Our Company cannot enter into contracts without obtaining the required information

– we process your contact details such as your address and email address, personal details such as your name and date of birth, payment and credit information and details of your correspondence with us.

For relationship management and marketing

We use the information stored in our customer database to send you suitable offers and newsletters, as well as to provide customer services, perform account management and communicate recalls. We also use your personal data for the development, execution and analysis of marketing strategies

For this purpose

– when sending you newsletters and/or other relationship management and marketing communications, we process personal data based as part of the conclusion of the contract or based on your consent. In addition, we process personal data based on your consent, or as a legitimate use permitted under applicable law to improve our marketing strategies

– we process your contact details such as your address and email address, personal details such as your name, contact preferences, payment information, order history and correspondence with us.

For business process execution and internal management

We process your personal data in the performance and organisation of our business. This includes general management, order management and management of our assets. Our Company also processes your personal data for its internal management. We provide central processing facilities in order to work more efficiently. We conduct audits and investigations, implement business controls, and manage and use customer, supplier and business partner directories. Also, we process your personal data for finance and accounting, archiving and insurance purposes, legal and business consulting and in the context of dispute resolution.

For this purpose

– we process personal data based on your consent, or as a legitimate use permitted under applicable law to maintain and improve sound business operations

– we process your contact details such as your address and email address, personal details such as your name, payment and credit information, payment and order history, correspondence with Our Company and data generated during the performance of the agreement between you and Our Company.

For organizational analysis and development, management reporting and acquisition and divestures

At Our Company, we process your personal data in the preparation and performance of management reporting and analysis. We use aggregated/anonymised personal data to create management reports and to analyse our business. We conduct customer, supplier and business partner surveys to learn more about your views and opinions in preparation of our management reporting. We also process your personal data for management reporting purposes in the context of mergers, acquisitions and divestitures and in order to manage such transactions.

For this purpose

– we process personal data based on your consent, or as a legitimate use permitted under applicable law to maintain and improve sound business operations

– we process your contact details such as address and email address, personal details such as your name and date of birth, payment and order history, correspondence with us and the information you provide when responding to our surveys.

When you use our websites or apps

If you use our Website, we process technical data to offer you our Website’s functionalities and to allow our Website’s administrators to manage and improve our Website’s performance. If you enter data in our Websites, such as a product preference or your location to receive relevant information or functionalities, Our Company processes this data to provide you with the requested information or functionalities. Further, we process your personal data to allow you to save your data (such as preferences and products) to your saved items and to allow you to share these with others using the sharing options you have configured on your device. We also register if we have obtained any consents from you for our compliance with laws.

For this purpose

– we process personal data based on your consent, or as a legitimate use permitted under applicable law to offer technically adequately working Websites and to improve our Websites’ performance

– we process the personal data you have entered into our Websites or that is generated by the functionalities you have used in our Websites and the technical data from your device such as its IP address, the internet browser you use, the pages you have visited on our Websites, your click- and surf behaviour and the length of your session.

To allow you to connect with us

Our Company is active on social media platforms like Facebook, Twitter, LinkedIn and YouTube. When you contact Our Company via social media, we process your personal data in order to answer your questions and to respond to your messages.

In addition, when you visit a ‘Connect with us’ screen on one of our Websites or Apps, you can contact us through a variety of communication channels. We provide you with our email address, for you to send us your feedback and suggested improvements, as well as our Website, trade website, Twitter, Facebook and YouTube] details. When you click one of the corresponding icons we will refer you to the website or app of the applicable third party, whether this is your email provider or a social media platform. When you click on a Facebook ‘Like’ button, your personal data will be processed by Our Company and Facebook jointly.

For this purpose

– we process personal data based on your consent, or as a legitimate use permitted under applicable law to adequately respond to your questions and correctly refer you to our social media pages

– we process the communication channel you have chosen to use to connect with us and the personal data you supply to Our Company. This includes your (user) name, address, email address and the personal data you have included in your message. In addition, when you click one of the buttons displayed, the relevant third party might place cookies on yourdevice.

To monitor and investigate compliance

We monitors our processes to check compliance with our policies and regulations. During monitoring activities, your personal data may be accessed and viewed.

For this purpose

– we may process your personal data based on your consent, or as a legitimate use permitted under applicable law to monitor our internal processes and in order to comply with the law

– access to personal data shall be restricted to authorised personnel strictly on a need-to-know basis for lawful purposes. The personal data that are accessed and viewed will not be stored for compliance purposes, unless we need them to further investigate potential non-compliant behaviour

– we do not retain your personal data for this purpose, unless they are linked to non-compliant behaviour. We will then retain the relevant personal data until the investigation or proceedings have been concluded.

To protect health, safety, security and to ensure integrity

At Our Company, we value your health, safety, security and integrity highly. We process your personal data in order to safeguard our employees, customers, suppliers and business partners. As such, we authenticate your access rights to our premises and may screen your personal data against publicly available government and/or law enforcement agency sanctions lists. We also process your personal data to protect Our Company and employee and customer assets. More specifically, we protect our premises by using CCTV cameras that register what happens in our property.

During the COVID-19 epidemic, anyone visiting our Noida office is asked to check if they do not have any COVID-like symptoms before coming to our office. Additionally, anyone entering our Noida Office is asked to check if they do not have an increased body temperature (which might be an indication of a COVID-19 infection). When entering our office, everyone can check their body temperature automatically by using the provided equipment. Information about body temperatures is not stored nor processed by LNK Energy.

No health data collected for screening purposes is recorded, stored, or retained by the Company.

For this purpose

– we may process your personal data based on your consent, or as a legitimate use permitted under applicable law to monitor our internal processes and the protection of society and our habitat as well as our property and in order to comply with the law (transport, environmental and health and safety laws and regulations)

– we process your contact details such as your address and email address, personal details such as your name and date of birth, payment and order history, and your visiting history to our premises.

To comply with the law

In some cases, we process your personal data to comply with laws and regulations. This could, for example, be the case where tax or business conduct related obligations apply. In order to comply with relevant laws and regulations, we may need to disclose your personal data to government institutions or supervisory authorities.

For this purpose

– we process your personal data in order to comply with the law

– we process your contact details such as your address and email address, personal details such as your name and date of birth, payment information, payment and order history, and your chamber of commerce and GST details and tax details.

When you participate in events or promotions

We send you emails with promotions and invitations to participate in events. If you choose to participate in one of these activities, we need your personal data to be able to announce and organise these. In addition, if you participate in any of these activities, we need your personal data to measure the response to events and/or promotions.

For this purpose

– we process personal data based on your consent. You can withdraw your consent at any time, without this affecting the lawfulness of processing based on consent before withdrawal

– we process your name, address, email address and your entries in the relevant event.

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

Our Company generally shall retain Business Partner Data only for the period required to serve the applicable Business Purpose, to the extent reasonably necessary to comply with an applicable legal requirement or as advisable in light of an applicable statute of limitations.
Promptly after the applicable storage period has ended, the Data shall be:

(i) securely deleted or destroyed;
(ii) anonymized;
(iii) transferred to an Archive (unless this is prohibited by law or an applicable records retention schedule)

WHO HAS ACCESS TO YOUR PERSONAL DATA?

 Access to your personal data within Our Company:

As a global organisation, data we collect may be transferred internationally throughout Our Company’s worldwide organisation. Your personal data may be exchanged with the group that Our Company belongs to, shareholders and associated companies. We exchange your data for administrative purposes and so that we can have a complete overview of your contacts and contracts with the group that Our Company belongs to. We may also exchange your data in order to offer you a complete package of services and products.

Our Company’s employees are authorised to access personal data only to the extent necessary to serve the applicable purpose and to perform their jobs.

Your personal data may be transferred outside India in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules issued thereunder. Such transfers shall be made only to countries or territories permitted under applicable law and subject to appropriate safeguards.

Access to your personal data by third parties

Your personal data may be shared with third parties strictly on a need-to-know basis, where relevant for the provision of products or services to the Company. Such third parties may include banks, insurance companies, IT service providers, accountants, auditors, consultants, professional advisors, and other entities within the Company’s group.

Where personal data is shared with third parties, the Company shall implement appropriate contractual, technical, and organisational safeguards to ensure that such personal data is processed solely for lawful and specified purposes, and in accordance with applicable laws.

Where personal data is transferred to third parties located outside India, such transfers shall be carried out in compliance with the Digital Personal Data Protection Act, 2023 and any rules or notifications issued thereunder. The Company shall ensure that such transfers are made only to permitted jurisdictions and subject to appropriate safeguards to protect the personal data.

Except as stated above or where required by law, the Company shall not disclose personal data to third parties without obtaining valid consent or other lawful basis under applicable law.

HOW ARE YOUR PERSONAL DATA SECURED

We have taken adequate safeguards to ensure the confidentiality and security of your personal data. We have implemented appropriate technical, physical and organisational measures to protect personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access, and against all other forms of unlawful processing (including, but not limited to unnecessary collection) or further processing.

HOW CAN YOU EXERCISE YOUR PRIVACY RIGHTS?

You have the right to access information about your personal data, request correction or erasure of your personal data, withdraw consent, and exercise any other rights available to you under applicable law, including the right to nominate another individual to exercise such rights in the event of death or incapacity.

To invoke your privacy rights, please contact us by using the contact details at the bottom of this Privacy Statement. Keep in mind that we may ask for additional information to verify your identity.

CAN YOU WITHDRAW YOUR CONSENT?

Once given, you may always withdraw your consent. Please keep in mind that withdrawal does not have retrospective effect and you may withdraw your consent at any time for processing activities based on consent. Please contact us to withdraw your consent by using the contact details at the bottom of this Privacy Statement.

HOW TO LODGE A COMPLAINT?

If you have a complaint about the use of your personal data by Our Company, you may lodge a grievance by contacting the Grievance Officer using the details provided below in the statement. The Company shall address such grievances within the timelines prescribed under applicable law. Besides lodging a complaint with Our Company, If you are not satisfied with the resolution provided by the Grievance Officer, you may file a complaint with the Data Protection Board of India, in accordance with the Digital Personal Data Protection Act, 2023.

HOW CAN YOU CONTACT US?

If you have any questions about the way we process your personal data, please read this statement first. For additional questions, remarks, compliments or complaints, please contact your contact person within Our Company.

In accordance with the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer to address any grievances or concerns regarding the processing of personal data, who shall respond to grievances within the timelines prescribed. (E: contact@lnk.energy)